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Posted: Wednesday, May 31, 2017 11:12 AM

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Description:

Position Profile:

May do one or more of the following for high-end equipment (segment 5+), mastering in one or exhibiting competency in several areas: press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties.

Job Duties and Responsibilities:

• Follows Ricoh Service Excellence performance requirements.
• Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
• Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work.
• Achieves Time Productive statistics by meeting standards established by the facility.
• Meets company production standards by achieving at the Impressions Per Hour (IPH) rate in accordance with standards established by the branch.
• Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required to match originals.
• Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
• Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location.
• Scans jobs and saves to tape by following the facilities electronic tape storage procedures.
• Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
• Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.
• Presents professional appearance to clients by dressing in a professional attire according to company standards.
• Ensures adequate time is scheduled for the completion of overnight work in production by assisting the Production Manager with the completion of an overnight plan.
• Validates the job scope of each customer order by using the "Look Deep Questions."
• Maintains a productive work environment by ensuring that the "Job Scheduling Board" is up-to-date reflecting declining hours and that the Orders In Staging Area is clean and organized.
• Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
• Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies.
• Maintains skill level by scoring at a rate of 90% or higher on the Black and White Print Specialist Skill Review.
• Maintains skill level by scoring at a rate of 90% or higher on the Color Specialist Skill Review.
• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications):

• Requires high school diploma or equivalent.
• Prefers minimum of 3 years of related experience in a high volume print/copy environment; previous experience using Xerox print/copy equipment is preferred.
• Requires intermediate or higher computer skill level, specifically using Microsoft Office applications (Excel, Word, etc.).
• Requires strong direct, face-to-face customer service experience.
• Requires strong communication skills (oral & written).
• Requires strong computer skills including knowledge of web-based software.
• Working knowledge of Planet Press preferred.

Ricoh is an EEO/Affirmative Action Employer -- M/F/Disability/Veteran.


Apply at link: https://www.recruitacommunity.com/srctcb/RTI.home?t=127364&r=5000221118110&rb=BACKPAGE

• Location: Asheville, Asheville, NC

• Post ID: 38476418 asheville
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